Data and Privacy Policy 

Effective Date: 1st January 2026

That Pond Guy Ltd is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or use our services.

By using our website or services, you agree to the terms set out in this policy.

1. Information We Collect

1.1 Personal Information

When you interact with That Pond Guy Ltd, we may collect personal information including your name, billing and delivery address, email address, telephone number, and payment related information. This information is required to process orders, provide services, respond to enquiries, and manage customer relationships.

For on site services such as pond cleaning, maintenance, fibreglassing, or pond construction, we may also collect address details and site related information required to carry out the work safely and effectively.

1.2 Payment Information

Payment details are processed securely through trusted third party payment providers. We do not store full card details on our systems.

1.3 Website Usage Information

We automatically collect certain information when you use our website, including IP address, browser type, device information, pages visited, and referring URLs. This information helps us understand how our website is used, improve functionality, and diagnose technical issues.

1.4 Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies may be used for essential site functionality, analytics, and performance monitoring. Full details are available in our Cookies Policy.

2. How We Use Your Information

2.1 Order Processing and Service Delivery

We use your personal information to process orders, take payment, deliver products, schedule services, and communicate with you about your purchase or booking. This includes handling returns, refunds, and warranty claims.

2.2 Customer Support and Communication

Your information is used to respond to enquiries, provide support, and resolve issues. Records of correspondence may be retained for training, quality assurance, and future reference.

2.3 Marketing Communications

Where you have given consent, we may send you information about products, services, offers, or updates. You can opt out of marketing communications at any time by using the unsubscribe link provided in emails or by contacting us directly.

We do not sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • To fulfil a contract or take steps related to a contract

  • To comply with legal obligations

  • With your consent

  • Where processing is necessary for our legitimate business interests and does not override your rights

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and tax requirements. When data is no longer required, it is securely deleted or anonymised.

5. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. This includes encrypted connections, secure servers, restricted access, and trusted third party systems.

While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.

6. Your Rights

You have rights under UK data protection law in relation to your personal information.

6.1 Access and Correction

You have the right to request access to the personal data we hold about you and to request correction of inaccurate or incomplete information.

6.2 Erasure and Restriction

You may request that we delete or restrict the processing of your personal data where appropriate. Some information may need to be retained for legal or legitimate business reasons.

6.3 Data Portability

You have the right to request your personal data in a structured, commonly used, and machine readable format.

6.4 Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

7. Sharing Your Information

We may share personal data with trusted third parties where necessary, including:

  • Payment processors

  • Delivery and courier companies

  • IT and website service providers

  • Professional advisers where required by law

All third parties are required to handle your data securely and in accordance with data protection law.

8. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided personal data to us, please contact us so we can take appropriate action.

9. Policy Updates

We may update this Data and Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The effective date at the top of this page indicates when the policy was last updated. Significant changes will be communicated where appropriate.

10. Contact Us

If you have any questions, concerns, or requests relating to your personal data or this policy, please contact us.